Policies Public-facing policies
Pin Owner Agreement
The rights and responsibilities of Pin owners — who can create a Pin, what they control, what must stay accurate.
- Version
- 1.0.0
- Effective
- May 20, 2026
- Last reviewed
- May 20, 2026
- Review cycle
- every 12 months
- Master Policy Index entry
- §4 #13
Policy text
A Pin belongs to the person, business, organization, property owner, or authorized operator who controls it (Constitution §2 principle 1: People own their presence). Map.ca hosts, structures, and displays the Pin. It does not claim ownership of the underlying business information, listing details, service descriptions, photos, or community contributions beyond what is needed to operate the platform.
Creating a Pin commits the owner to keeping its public-facing information honest: the name, address, contact details, service area, hours, pricing claims, credentials, licensing claims, and emergency information must reflect reality. The Pin Accuracy Policy gives the specific requirements; this agreement defines the relationship around them.
Ownership transfers, business closures, sales, mergers, and successor relationships have to be reported so the public record stays accurate. Abandoned Pins are handled under the Abandoned Pin Policy: hiding, archiving, or transferring follows a documented process rather than a silent disappearance. Handle squatting on real businesses, municipalities, governments, and public institutions is not honoured — verified identity reclaims the handle, consistent with Map.ca’s business plan position on reserved handles.
When a Pin owner disagrees with a moderation, claim, or accuracy decision, the Appeals Policy gives them a path that does not depend on knowing the right person. Map.ca keeps the audit log; the owner keeps the presence.
Principles this policy enforces
- People own their presence
- Public data and personal data are not the same thing
- Community benefit must survive scale
What it requires
- Keep your Pin’s public-facing information accurate.
- Report ownership transfers, closures, and successor relationships.
- Respond to verification requests within the timelines in the Claim and Verification Policy.
- Use the appeals path when you disagree with a moderation decision.
What it forbids
- Do not create Pins for businesses, organizations, or properties you do not represent.
- Do not squat on handles reserved for municipalities, governments, or public institutions.
- Do not publish credentials, licensing claims, or emergency information you cannot substantiate.
- Do not use a Pin to harass, mislead, or impersonate.
How it applies
- Pin owners
- Business operators
- Property owners
- Authorized representatives
References
- Map.ca Policy Constitution §2 principle 1 — People own their presence
- Map.ca business plan — reserved handles for municipalities and public institutions
Related policies
Pin Accuracy Policy
Requires Pin owners to keep public-facing information accurate: name, address, contact, hours, pricing, credentials, licensing.
Claim and Verification Policy
How Pin claims are made, verified, disputed, and resolved — with anti-impersonation safeguards built in.
Abandoned Pin Policy
Defines when a Pin is considered inactive and what Map.ca does before archiving, hiding, transferring, or flagging it.
Duplicate Pin Policy
Prevents clutter, fraud, and SEO pollution from duplicate Pins for the same business or place.