AI Use Policy

Map.ca uses AI to help create Pins, structure data, suggest tags, summarize civic reports, translate, onboard users, and facilitate Discovery Rooms. It also uses AI to assist moderation, search, ambassador training, and municipal reporting. AI is a tool, not an authority — Constitution §2 principle 4 is the floor: AI assists, people remain responsible.

Where AI is involved in producing content visible to users, the AI Transparency Label Policy requires it to be labelled. Where AI is involved in a decision affecting a person — a suspension, an ownership dispute, a civic escalation, an accusation, a child-safety issue, a law enforcement response, a high-impact municipal report, an Indigenous data decision, a public allegation, or the publication of a sensitive location — a human reviewer must be in the loop before the decision is final, per the AI Human Oversight Policy.

Canada’s federal AI framework is still developing, and the Government of Canada’s voluntary generative AI code emphasizes accountability, safety, fairness, transparency, human oversight, monitoring, validity, and robustness. Map.ca adopts those principles now, even where they are voluntary, because the harm from an AI mistake on civic or identity data does not wait for legislation.

User content is not used to train external AI models without clear, separate permission — the default is no. Vendors handling AI traffic on Map.ca’s behalf are bound by the AI Vendor Policy.