Policies Public-facing policies
Terms of Use
The basic rules of using Map.ca: who can do what, what is expected, and how disputes are handled.
- Version
- 1.0.0
- Effective
- May 20, 2026
- Last reviewed
- May 20, 2026
- Review cycle
- every 12 months
Policy text
The Terms of Use describe the relationship between Map.ca and the people who use it. They are written for a community ambassador to read, not a lawyer. The legal effect is preserved by being specific and honest, not by being long.
Map.ca is location-based digital public infrastructure. It hosts Pins, Civic Pins, Event Pins, Virtual Offices, Discovery Rooms, structured tags, and AI-assisted tools. It is not an advertising platform, a marketplace, or a transaction processor. Visibility is not for sale (Constitution §2 principle 3). Pricing is simple and honest (principle 11). People own their presence (principle 1).
Account holders agree to keep their contact information accurate, to use Map.ca within the Community Standards and the Acceptable Use Policy, and to respect other people’s presence. Pin owners take on additional responsibilities defined in the Pin Owner Agreement. Map.ca agrees to operate the platform with the discipline set out in the Policy Constitution, to publish material changes with a change log, and to give users meaningful notice and a path to appeal when their content or account is affected.
Map.ca is operated from Canada and the Terms of Use are read under the laws of Ontario unless another jurisdiction’s consumer protection rules apply more favourably to the user. Changes to the Terms follow the Policy Review and Versioning Policy: every revision carries a version, an effective date, and a published rationale.
Principles this policy enforces
- People own their presence
- Visibility is not for sale
- Pricing must be simple and honest
- Community benefit must survive scale
What it requires
- Keep account contact information accurate.
- Follow the Community Standards and the Acceptable Use Policy.
- Use Map.ca for its stated purpose: presence in real places.
- Read the change log when the Terms are updated.
What it forbids
- Do not scrape Map.ca without an approval under the Scraping and Automated Access Policy.
- Do not misrepresent a person, business, organization, or municipality.
- Do not use Map.ca to coordinate illegal activity.
- Do not bypass moderation, appeals, or claim-verification processes.
How it applies
- Visitors
- Account holders
- Pin owners
- Ambassadors
References
- Map.ca Policy Constitution §1 — Policy First Rule
- Map.ca Policy Constitution §2 principle 11 — Pricing must be simple and honest
Related policies
Community Standards
What behaviour is welcome across Pins, Civic Pins, events, Discovery Rooms, and Map Mail — and what gets removed.
Pin Owner Agreement
The rights and responsibilities of Pin owners — who can create a Pin, what they control, what must stay accurate.
Privacy Policy
What Map.ca collects, why, how long it is kept, who it is shared with, and what rights people have.
Map.ca Policy Constitution
The non-negotiable values of the platform. Policy sits above growth, monetization, convenience, partnerships, and speed.